BenjaminRamsay | 2017-03-01 21:44:25 UTC | #1
The resolution of PCDWEBK-3709 allows calls to be made using the API even with a WebRTC phone. This works when calling phone numbers or other PureCloud users, but it does not seem to work when trying to call a Queue.
POST /api/v2/conversations/calls
{ "callQueueId": "xxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxxx" }
Does not work with a WebRTC phone. But using the phoneNumber field or callUserId field works fine.
This is low priority for us. Just thought I'd mention it.
UPDATE: It turns out this is not an API-only issue. I cannot call Queues from the PureCloud client either when using a WebRTC phone. Not a frequent use case for us, just a point of interest.
tim.smith | 2017-03-02 15:31:04 UTC | #2
Thanks for reporting this. I've opened PCM-154 for this issue.
system | 2017-08-28 19:32:30 UTC | #3
This post was migrated from the old Developer Forum.
ref: 988