dsize | 2023-06-12 20:36:40 UTC | #1
Hi there 👋,
I recently started to work with getting Genesys Data to perform further analytics.
Generation of the token works perfectly. Also, I manage to acces to roles (api/v2/authorization/roles) or users (api/v2/authorization/roles) info without any issue. I am facing a 404 however, when I try to get the interaction history (/api/v2/ucs/interactions).
Is it possible that the URL for getting the interaction history data has changed and was not updated in the resource documentation? (Link to the documentation : https://docs.genesys.com/Documentation/HTCC/latest/API/CHInteractionResource)
Thanks a lot for the help
tim.smith | 2023-06-12 20:43:05 UTC | #2
quote="dsize, post:1, topic:20392"] Is it possible that the URL for getting the interaction history data has changed and was not updated in the resource documentation? (Link to the documentation : [Documentation:HTCC:API:CHInteractionResource:8.5.2 - Genesys Documentation [/quote]
It looks like you've inadvertently wandered into some documentation for another product, Genesys Engage. This forum and the /api/v2/authorization/roles resource you mentioned first are part of Genesys Cloud. The exhaustive list of endpoints in the Genesys Cloud Platform API is found here: https://developer.genesys.cloud/devapps/api-explorer.
tim.smith | 2023-06-12 20:42:15 UTC | #3
You're probably looking for analytics: https://developer.genesys.cloud/analyticsdatamanagement/analytics/
dsize | 2023-06-14 13:30:07 UTC | #4
Thanks a lot for the quick answer Tim ! Analytics looks like being providing aggregated results and metrics, as well as some details if we furnish the id of a conversation, agent etc. What would be the best endpoint to fetch all the interaction history data as presented in the wrong page I sent?
system | 2023-07-15 13:31:02 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 20392