Domenico_Colella | 2023-10-19 21:16:17 UTC | #1
Hello, I would like to know if there is a way to retrieve queue settings (i.e. autoanswer, ringing time, ...) for all relevant media; this data are needed in order to implement detailed configured behaviours within agent clients. Actually we are retrieving macro queue information (i.e. id, name, joined) using /api/v2/users/{userId}/queues, but unfortunately they are limited to id/name/joined properties. GET /api/v2/routing/queues/{queueId} contains all data needed, but unfortunately cannot be used (routing permission) Is there any API that can be used to get relevant ACDQueue configurations ? If not, can /api/v2/users/{userId}/queues be extended to provide reuqested data ? Thank you and regards Domenico Colella
system | 2023-11-18 21:16:52 UTC | #2
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