JavierVRT | 2024-03-01 14:46:26 UTC | #1
I'm trying to catch event when I click on Call button in an New Interaction View, but I can't find it.
I need to get it, like in other interactions who call clicToDial method (framework.js), because I want to pass phone number and an specific queueId.
window.addEventListener('message', function (event) {
try {
var message = JSON.parse(event.data)
if (message) {
if (message.type == 'clickToDial') {
window.PureCloud.clickToDial(message.data)
Is in this case a different method?
JavierVRT | 2024-03-04 17:45:55 UTC | #2
Can I please get a response on this?
Thanks.
tim.smith | 2024-03-04 17:51:12 UTC | #3
The events you can subscribe to are documented here: https://developer.genesys.cloud/platform/embeddable-framework/actions/subscribe. You can't generally hook into arbitrary click events, but you may find one of the documented events can meet your need.
JavierVRT | 2024-03-20 08:32:49 UTC | #4
I finally did a workaround with "clickToDial", but thanks anyway.
system | 2024-04-19 08:33:03 UTC | #5
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