Legacy Dev Forum Posts

JulianAlejandroVil | 2023-01-11 20:57:33 UTC | #1

I am trying to connect to the API via Python according to this guide but I get a client not found error, I tried the following code and it does not work

apiclient = PureCloudPlatformClientV2.apiclient.ApiClient().getclientcredentialstoken(os.environ['GENESYSCLOUDCLIENTID'], os.environ['GENESYSCLOUDCLIENTSECRET'])

As we use the EU central server i thought of changing the host by inserting the url in the ApiClient() with login.mypurecloud.de but it didn't work either.

Could you please provide any help regarding the error, Thanks in advance!

tim.smith | 2023-01-11 21:08:53 UTC | #2

The client not found error is typically caused by one of:

• The client ID is valid, but wasn't created in the region to which the request was made -- check your program to make sure you've set the region correctly (See here: https://developer.genesys.cloud/devapps/sdk/docexplorer/purecloudpython/#setting-the-environment)
• The client ID actually isn't valid at all -- check to make sure you don't have any typos in your application and verify your application is resolving the environment variables to the correct values

Clayton_Curtis | 2023-01-20 00:32:25 UTC | #3

had same issue today try this addition to your code: PureCloudPlatformClientV2.configuration.host = 'https://api.usw2.pure.cloud' then apiclient = PureCloudPlatformClientV2.api_client.ApiClient()

system | 2023-02-20 00:32:54 UTC | #4

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This post was migrated from the old Developer Forum.

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