jtran7 | 2024-09-26 01:34:03 UTC | #1
Chat appears to not be able to establish connection. The messager shows up but no response occurs and it just blank and getting these errors below for the console logs. The only things I am aware of is the framework was changed to Angular version from 16 to 17 for the site.
%cCan't register plugin %cGenesysVendors%c -- Name is already taken ye https://apps.mypurecloud.com/genesys-bootstrap/genesys.min.js:11 invoke
A tone of this error: No WebSocket connection available. https://apps.mypurecloud.com/genesys-bootstrap/genesys.min.js:11
And this: The connection to wss://webmessaging.mypurecloud.com/v1?deploymentId=xxxxxxxxxxx&application=messenger-2.11.7 was interrupted while the page was loading."
Is this primary cause by a firewall/network or setting on the website code? Anyone see this before
IvanDg | 2024-09-26 02:40:58 UTC | #2
It occured to us in 2 circumstances
- Our cache is loading the Messenger Deployment script the second time
- The genesys register plugin is called twice -> They said you can put a flag so that it would only done once,
jtran7 | 2024-09-26 13:01:55 UTC | #3
Is the plugin called by the url: https://apps.mypurecloud.com/genesys-bootstrap/genesys.min.js?
Looks like its working now but we don't know the exact reason yet on what fixed it.
system | 2024-10-26 13:02:37 UTC | #4
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