dmiller | 2020-01-30 15:18:05 UTC | #1
Hi we will need to comply with CCPA requests to delete/anonymize data. In regards to any calls it looks like we are supposed to use the GDPR api. Am I understanding this correctly?
https://help.mypurecloud.com/articles/purecloud-and-ccpa-compliance/
However, when I do a subject request with a California phone number (that should be in the system) I always get the following message:
{ "status": 500, "code": "internal.server.error", "message": "HTTP exception while searching for dialer contacts", "contextId": "1a592302-6994-4667-a53a-a1dd4b60fc2f", "details": [], "errors": [] }
What is the criteria exactly for making these requests? Am I doing something incorrectly?
Thanks,
Dan
tim.smith | 2020-01-30 16:15:26 UTC | #2
Please open a case with PureCloud Care to investigate; 5xx errors cannot be investigated via the forum.
system | 2020-03-01 16:15:27 UTC | #3
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