Erik_Karlen | 2020-01-30 10:08:52 UTC | #1
Hi,
I have full admininstrator rights to our Purecloud environment and I'm still hitting a brick wall with the API /api/v2/conversations/chats/{CONVERSATION_ID}.
I want to download all the conversation messages for a bunch of chats, but the API is only throwing the error below:
{ "status": 403, "code": "forbidden", "message": "User is not an active member on the conversation", "contextId": "a7c70b6b-3887-4942-9163-60c8fcd8c1ea", "details": [], "errors": [] }
How are we suppose to download messages from chats if the API requires us to be a member of each conversation?
Could someone please advice a solution or another api to use?
Regards Erik
tim.smith | 2020-01-30 16:12:20 UTC | #2
You can use the Recording APIs to retrieve chat transcripts after the chat has ended.
system | 2020-03-01 16:12:23 UTC | #3
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