Dante_Cady | 2023-05-15 18:13:23 UTC | #1
Hello Team,
When working with the chat translator functionality, I noticed that the app does not load in the Genesys Cloud application but works fine in the web browser. In the configuration of the integration I added the following in the Iframe Snadbox Options: allow-scripts,allow-same-origin,allow-forms,allow-modals. I also notice that there is a Iframe Feature/Permissions policy. I left that blank as I did not see any relation to it in the blueprint. Any suggestions?
Additionally, in the blueprint, the Application URL is set to local host. In theory, can I run this translation app on an EC2 or Azure App Service Instance? If so, would I update the Application URL to match the URL from said instance?
Dante_Cady | 2023-06-12 14:31:03 UTC | #2
Hi there,
I wanted to follow up to see if there is any possible insight on this issue.
AgnesCorpuz | 2023-06-13 01:32:36 UTC | #3
Hi,
Can you try adding the following in the sandbox options: allow-scripts,allow-same-origin,allow-forms,allow-modals,allow-popups,allow-presentation.
Yes, you can run the application using EC2 or Azure. Update the Application URL in the integration config and the redirectUri in the config.js file.
Dante_Cady | 2023-06-13 13:33:24 UTC | #4
Hi,
Thank you for that info. I have tried those settings (please see below) and when attempting to use the Chat Translator within the Genesys Cloud application, the translator app is blank.
AgnesCorpuz | 2023-06-16 01:25:36 UTC | #5
Hi,
localhost is only intended for demo/testing purposes. Hence, it will only work in the web browser. You need to deploy the code first for it to work in the app.
system | 2023-07-17 01:25:46 UTC | #6
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