kylecarter | 2022-01-06 21:43:17 UTC | #1
Getting a "client not found" error when running the code below. Redacted ID and secret in image.
This is the response:
{"error":"invalidclient","description":"client not found","errordescription":"client not found"}
Any guidance would be appreciated.
tim.smith | 2022-01-06 22:09:40 UTC | #2
That error is either because you have a typo in your client ID or the OAuth client actually doesn't exist in the region to which you're connecting (mypurecloud.com). Client credentials can only be used with the API in the same region as the org in which they were created.
kylecarter | 2022-01-07 13:27:02 UTC | #3
Tim,
Where can I confirm the region? We plan to make two queries (listed below) once we are thru auth.
https://developer.genesys.cloud/api/rest/v2/recording/#post-api-v2-recording-batchrequests
https://developer.genesys.cloud/api/rest/v2/recording/#get-api-v2-conversations--conversationId--recordingmetadata
tim.smith | 2022-01-07 14:40:03 UTC | #4
kylecarter, post:3, topic:13147
Where can I confirm the region?
When you log in to the Genesys Cloud app (what your agents use), take note of the domain in the URL. There's a list of regions and the associated URLs here: https://developer.genesys.cloud/api/rest/
system | 2022-02-07 14:40:44 UTC | #5
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ref: 13147