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Collaborate chat quick access beta is now open

  • 1.  Collaborate chat quick access beta is now open

    Posted 06-14-2023 13:31
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    Hello everyone,

    The Collaborate chat quick access / keyboard shortcut for recent chat rooms feature team is pleased to open applications for Beta candidates. Beta testing is an important part of our development process and we sincerely appreciate your interest in participating!

    A new search option has been added to Genesys Cloud collaboration chat. You can access via keyboard shortcut (Mac: command + ' Windows: Ctrl + ') or by clicking the magnifying glass in the Collaborate Chat UI.

    Upon accessing the Quick Access modal you can search for a person or a group and navigate your search results with your up and down arrows or mouse. By default, your ten most recent collaborate chat conversations will display in your results. Then click a result to navigate to that conversation.

    You can sign up for the beta here.

    Attached is a slide deck with screenshots and functionality details if interested.

    Looking forward to "beta-ing" with you on this feature.


    Jason Wolfgang
    Genesys - Employees

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