Genesys Casual

Anyone sensing a frustration?

Who is wanting to get their community badges? But missed out on a Focus group? or didn't get to play the Tower Trivia? 

Its not all that straightforward is it?  Should it be THAT easy?

What do people think?

#CommunityQuestions(Contest,Community,etc.)

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Vic Ahmed
Senior Project Manager
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Following up

I am too waiting for play the Tower Trivia and Focus group

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Yogesh Mungekar
(GCX-ARC, GC-GCP)
I mostly available in IST time
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Hopefully there will be one soon enough!!!

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Waqar Ahmed
Senior Project Manager
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Original Message:
Sent: 04-12-2026 12:07
From: Yogesh Mungekar
Subject: Community Badges

Following up

I am too waiting for play the Tower Trivia and Focus group

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Yogesh Mungekar
(GCX-ARC, GC-GCP)
I mostly available in IST time
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Same here...

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Vasylyna Gumel
Senior CX Advisory Consultant
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just a bit longer and then hopefully this will be ours.  On the plus side, plenty of things to do for the Maestro badge...

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Waqar Ahmed
Senior Project Manager
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Original Message:
Sent: 04-13-2026 03:45
From: Vasylyna Gumel
Subject: Community Badges

Same here...

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Vasylyna Gumel
Senior CX Advisory Consultant
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Yes, it takes a while, but I've noticed that after a day or two the Community badges arrive

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Claudio Esposito
Manager Professional Services
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I've missed a few I don't feel its fault of the community, I just get busy. I love the games & monthly questions and am bummed when I show up a day late. 

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Stacey Sanchez
PACU- Workforce Operations MGR
Winston-Salem, NC
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I see your point-and at the same time, I think the community badges are meant to reflect real engagement and dedication over time. They're a great way to recognize those who actively participate, contribute, and make the most out of the different opportunities available.

It might not always be straightforward, especially if someone misses a specific activity, but that also makes the achievement more meaningful. Maybe the focus could be on continuing to create more opportunities so everyone has a fair chance to engage and earn them.

At the end of the day, it's a really positive initiative that encourages participation and strengthens the community overall.

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Monica Venancio
Genesys - Employees
monica.venancio@genesys.com
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Hi Vic,

Is there not a way to catch up on Trivia Tower a few days later? This would be helpful for those seeking to catch up or progress in their community tiers.

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Dee Donohue
Digital CS Manager EMEA
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Hi everyone! 
Thanks so much for this great feedback!  As Stacey and Monica mentioned, we run Trivia events periodically as a fun way to encourage ongoing participation and engagement. So, if you do miss a trivia event, don't worry! Another event WILL come up. Check back often to see new opportunities, and explore the latest community discussions that could be beneficial to participate in! For a heads up: we have a new Trivia Tower running this month from May 18-22nd, so make sure you play if you're looking to earn this badge 🙂  
P.s. You can check the Genesys Casual events page and sign up for email notifications for the Genesys Casual community to help keep you informed of when these events occur. Hope this helps!

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Nicole Milliken
Senior Online Community Video Specialist
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