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  • 1.  Community Badges

    Posted 04-08-2026 08:29

    Anyone sensing a frustration?

    Who is wanting to get their community badges? But missed out on a Focus group? or didn't get to play the Tower Trivia? 

    Its not all that straightforward is it?  Should it be THAT easy?

    What do people think?


    #CommunityQuestions(Contest,Community,etc.)

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    Vic Ahmed
    Senior Project Manager
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  • 2.  RE: Community Badges

    Posted 04-12-2026 12:07

    Following up

    I am too waiting for play the Tower Trivia and Focus group



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    Yogesh Mungekar
    (GCX-ARC, GC-GCP)
    I mostly available in IST time
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    Original Message


  • 3.  RE: Community Badges

    Posted 04-14-2026 05:44

    Hopefully there will be one soon enough!!!



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    Waqar Ahmed
    Senior Project Manager
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    Original Message


  • 4.  RE: Community Badges

    Posted 04-13-2026 03:46

    Same here...



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    Vasylyna Gumel
    Senior CX Advisory Consultant
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    Original Message


  • 5.  RE: Community Badges

    Posted 04-14-2026 05:45

    just a bit longer and then hopefully this will be ours.  On the plus side, plenty of things to do for the Maestro badge...



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    Waqar Ahmed
    Senior Project Manager
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    Original Message


  • 6.  RE: Community Badges

    Posted 04-13-2026 03:49

    Yes, it takes a while, but I've noticed that after a day or two the Community badges arrive



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    Claudio Esposito
    Manager Professional Services
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    Original Message


  • 7.  RE: Community Badges

    Posted 04-13-2026 08:20

    I've missed a few I don't feel its fault of the community, I just get busy. I love the games & monthly questions and am bummed when I show up a day late. 



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    Stacey Sanchez
    PACU- Workforce Operations MGR
    Winston-Salem, NC
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    Original Message


  • 8.  RE: Community Badges

    Posted 20 days ago

    I see your point-and at the same time, I think the community badges are meant to reflect real engagement and dedication over time. They're a great way to recognize those who actively participate, contribute, and make the most out of the different opportunities available.

    It might not always be straightforward, especially if someone misses a specific activity, but that also makes the achievement more meaningful. Maybe the focus could be on continuing to create more opportunities so everyone has a fair chance to engage and earn them.

    At the end of the day, it's a really positive initiative that encourages participation and strengthens the community overall.



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    Monica Venancio
    Genesys - Employees
    monica.venancio@genesys.com
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    Original Message


  • 9.  RE: Community Badges

    Posted 9 days ago

    Hi Vic,

    Is there not a way to catch up on Trivia Tower a few days later? This would be helpful for those seeking to catch up or progress in their community tiers.



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    Dee Donohue
    Digital CS Manager EMEA
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    Original Message


  • 10.  RE: Community Badges

    Posted 9 days ago

    Hi everyone! 
    Thanks so much for this great feedback!  As Stacey and Monica mentioned, we run Trivia events periodically as a fun way to encourage ongoing participation and engagement. So, if you do miss a trivia event, don't worry! Another event WILL come up. Check back often to see new opportunities, and explore the latest community discussions that could be beneficial to participate in! For a heads up: we have a new Trivia Tower running this month from May 18-22nd, so make sure you play if you're looking to earn this badge 🙂  
    P.s. You can check the Genesys Casual events page and sign up for email notifications for the Genesys Casual community to help keep you informed of when these events occur. Hope this helps!



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    Nicole Milliken
    Senior Online Community Video Specialist
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    Original Message


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