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Community Producer Badge - Help Me Out.!

  • 1.  Community Producer Badge - Help Me Out.!

    Posted 04-08-2026 04:46

    Hi everyone, quick question on the Orchestrator badge series 👋

    I'm working towards the Community Producer badge and currently one activity from completing this.  However, I'm having a small challenge with the final activity of completing the "Community Debut Challenge," specifically the "Finish Debut Challenge" activity. I've finished all five steps (multiple times 😂), including fully filling out my profile, but it doesn't seem to be registering as complete.

    I also noticed the related community post is no longer accepting responses, so I'm wondering if this activity is still valid?

    Have I just I completely missed the boat on this one? Or am I missing some thing obvious.?! 😊 Appreciate any replies!

    Thank yooooou.!!!!


    #CommunityQuestions(Contest,Community,etc.)

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    Clare Sweeney
    Senior Director - GTM Strategy, Education
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  • 2.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-08-2026 05:00
    Edited by Phaneendra Avatapalli 04-08-2026 05:00

    Hi @Clare Sweeney, I believe the activity is still active since the instructions are still visible. Hopefully, @Nicole Milliken can jump in here to confirm. It seems like the system occasionally hits a snag and doesn't mark activities as complete right away.



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    Phaneendra
    Technical Solutions Consultant
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  • 3.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-08-2026 05:14

    …and as if by magic, it's registered.!  It was always going to do the point when I ask for help, right.?!   Thanks you Phaneedra, maybe it's your community magic that did the trick 😊, either way it's sorted.!!  Thanks again for taking time to reply.!  Have a great day.. 



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    Clare Sweeney
    Senior Director - GTM Strategy, Education
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    Original Message


  • 4.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-08-2026 05:43

    Glad to hear it's sorted now, Clare 😊 Sometimes it seems to register right after we ask about it. Happy it worked out in the end!



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 5.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-08-2026 06:13

    Happy to see that it is working for you.



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    Nicolas Quermia
    Technical Account Manager
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    Original Message


  • 6.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-10-2026 20:45

    Thank you, Nicolas - it looks like some activities can take a while longer than others to register, I felt I was pretty patient on this one too but it would be right after I posted this that it all completed :). Better late than never though. :)



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    Clare Sweeney
    Senior Director - GTM Strategy, Education
    ------------------------------

    Original Message


  • 7.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-08-2026 06:46

    Hi Clare,

    I am having the same issue so I might need to copy you😂



    ------------------------------
    James Brannigan
    Senior Technical Account Manager
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  • 8.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-08-2026 14:50

    Yes, sometimes it can take up to 48hrs to "register as complete." 



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    Nicole Milliken
    Senior Online Community Video Specialist
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    Original Message


  • 9.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-10-2026 20:44

    Thank you, Nicole - it definitely had quite a delay but it did register in the end.  I'm now patiently waiting for the new Trivia Tower to drop, it's my last activity to get both my Conductor Badge in the community as well as my Orchestrators badge.!  I see one should be coming soon, looking to that…. 



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    Clare Sweeney
    Senior Director - GTM Strategy, Education
    ------------------------------

    Original Message


  • 10.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-10-2026 16:47

    Hey James! 

    Mine showed up after 2 days, but, of course I was too anxious to wait, and I ended up emailing the community to check if I was doing something wrong LOL 



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    Nadine Pinheiro
    CX Advisory Consultant
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    Original Message


  • 11.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-10-2026 20:50

    Same, Nadine - only I waited a week, I was convinced I was just missing a step but no; was just a delay in registering, the others have ticked off really quickly so I was convinced I was missing something but alas, was just patience :)



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    Clare Sweeney
    Senior Director - GTM Strategy, Education
    ------------------------------

    Original Message


  • 12.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-10-2026 20:48

    I would love to give you the secret sauce but I've no idea, literally a week or more I waited and then I finally decided to post for assistance an it completed .!  Great way to connect with lovely people though, and seems there is sometimes delays in progress registering so hopefully yours catches up soon, my friend.!



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    Clare Sweeney
    Senior Director - GTM Strategy, Education
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    Original Message


  • 13.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-08-2026 10:00

    Mine populated on Community as complete but never carried over to Orchestrators. 



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    Daniel Bergland
    Senior Operations Contact Center Engineer
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  • 14.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-08-2026 15:26

    I'm seeing the same thing...completed Community activities not carrying over to Orchestrators. I've inquired internally and will update when I know more.



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    Evan Feick
    Sr Technical Account Manager
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    Original Message


  • 15.  RE: Community Producer Badge - Help Me Out.!
    Best Answer

    Posted 04-10-2026 20:55

    Hi Daniel, I can now say from experience that I've had a few activities that have registered and passed through & updated really swift; sometimes almost instantly but then I've had others (this included) which has taken over a week.  If you are experiencing challengers, you can send a quick email to our Orchestrators support team, you don't want to be missing activities that help with your Orchestrator level and your rewards, so drop them an email at 

    genesysorchestrators@genesys.com with the detail and I'm sure the team will be more than happy to help to resolve this for you.!  (Assuming you were more patient than me and waited a week or more, just in case.! 😁)



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    Clare Sweeney
    Senior Director - GTM Strategy, Education
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    Original Message


  • 16.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-14-2026 21:00

    How long it will take to update the Badge?



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    AJAY KUMAR
    XXX
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    Original Message


  • 17.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-15-2026 00:42

    Hi all, I face issues with the invitation sent - people registered on the Portal and it is never done for mem few days have passed



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    Vasylyna Gumel
    Senior CX Advisory Consultant
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    Original Message


  • 18.  RE: Community Producer Badge - Help Me Out.!

    Posted 04-15-2026 01:43

    Hi,

    Yes, this is a common issue, with a simple solution.
    Yes, it sometimes, does take time to update the badges (Producer, Conductor, Composer, Maestro) however an email to Genesys Orchestrators gets it resolved.
    Kathryn Verdoni was kind enough to help me out in no time.

    Thanks




    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
    ------------------------------



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