Welcome Community

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Seems to be working sorta slow, but improving.

The white overall theme is super bright and painful, just like the new UI. Dark Mode when? 

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

A few requests for dark mode. My dev and I were playing around with it. 

Research shows that our software provider "Does not support dark mode" but you can still turn it on. The results are definitely dark and a little funny. My profile picture looks like negative man or something.

Seems to be working sorta slow, but improving.

The white overall theme is super bright and painful, just like the new UI. Dark Mode when? 

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Also if you are using google chrome you can force dark mode by going to  chrome://flags/ search for "dark" and enable it.

Hey Everyone,

A few requests for dark mode. My dev and I were playing around with it. 

Research shows that our software provider "Does not support dark mode" but you can still turn it on. The results are definitely dark and a little funny. My profile picture looks like negative man or something.

Seems to be working sorta slow, but improving.

The white overall theme is super bright and painful, just like the new UI. Dark Mode when? 

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Also if you are using google chrome you can force dark mode by going to  chrome://flags/ search for "dark" and enable it.

Hey Everyone,

A few requests for dark mode. My dev and I were playing around with it. 

Research shows that our software provider "Does not support dark mode" but you can still turn it on. The results are definitely dark and a little funny. My profile picture looks like negative man or something.

Seems to be working sorta slow, but improving.

The white overall theme is super bright and painful, just like the new UI. Dark Mode when? 

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

I really like the direction it's going and the color theme. As others have mentioned a dedicated dark mode will be awesome, but I'm fine with the white.
My biggest feedback is I liked the size of the old profile photos in threads. They seem a bit smaller now and just harder to see peoples faces, but not critical.

A couple of possible bugs I've found as well:

1) When I go to edit my contact details, I don't see the field names:

2) It looks like some ribbons are duplicating the new with the old on profiles. (I do love the look of the new ribbons and profile banner a lot.)

Again love the directions it's looking and know the bugs will get ironed out!

------------------------------
Tristen Schwarzenberger
IT Engineer
GCP

Original Message:
Sent: 10-28-2025 10:44
From: Matt Lawson
Subject: Community Refresh - Status Update

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

I really like the direction it's going and the color theme. As others have mentioned a dedicated dark mode will be awesome, but I'm fine with the white.
My biggest feedback is I liked the size of the old profile photos in threads. They seem a bit smaller now and just harder to see peoples faces, but not critical.

A couple of possible bugs I've found as well:

1) When I go to edit my contact details, I don't see the field names:

2) It looks like some ribbons are duplicating the new with the old on profiles. (I do love the look of the new ribbons and profile banner a lot.)

Again love the directions it's looking and know the bugs will get ironed out!

------------------------------
Tristen Schwarzenberger
IT Engineer
GCP

Original Message:
Sent: 10-28-2025 10:44
From: Matt Lawson
Subject: Community Refresh - Status Update

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Matt,

Overall, the new theme feels nice and clean, but I'm noticing that the Date/Time of a post is no longer being displayed.  This can be a critical piece of information when searching past topics for issues, advice or guidance on something new to me, but the community has addressed before.

An item posted 8 years ago may not be as relevant as an item posted 8 days ago.  Freshness matters.

I poked around in my preferences but didn't see an option to enable to show it again.

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Peter! 

This is a great catch! I was shocked to discover that you are right...well...mostly. The good news is that this is a font issue. The date is there. It is just in WHITE text, so not displaying. Will have my dev update this ASAP.

Cheers,

Matt

Matt,

Overall, the new theme feels nice and clean, but I'm noticing that the Date/Time of a post is no longer being displayed.  This can be a critical piece of information when searching past topics for issues, advice or guidance on something new to me, but the community has addressed before.

An item posted 8 years ago may not be as relevant as an item posted 8 days ago.  Freshness matters.

I poked around in my preferences but didn't see an option to enable to show it again.

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Peter! 

This is a great catch! I was shocked to discover that you are right...well...mostly. The good news is that this is a font issue. The date is there. It is just in WHITE text, so not displaying. Will have my dev update this ASAP.

Cheers,

Matt

Matt,

Overall, the new theme feels nice and clean, but I'm noticing that the Date/Time of a post is no longer being displayed.  This can be a critical piece of information when searching past topics for issues, advice or guidance on something new to me, but the community has addressed before.

An item posted 8 years ago may not be as relevant as an item posted 8 days ago.  Freshness matters.

I poked around in my preferences but didn't see an option to enable to show it again.

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hi, 

The new theme looks great! Navigation feels smoother and faster. Thanks for sharing the update, looking forward to seeing more improvements as the community evolves.

I noticed that when clicking on "Ribbons Partner," it redirects to the AppFoundry community. Is that the expected behavior?

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Logged into the Community this morning and it greeted me like...

@Matt Lawson - Noticed this link appears to be broken...

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

lol. I'll take that first gif any old time. 

The get started link is now fixed!  For reference - https://community.genesys.com/get-started

Thanks, Brian!

Logged into the Community this morning and it greeted me like...

@Matt Lawson - Noticed this link appears to be broken...

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

The new landing page is great.  I particularly like the Followed Content, which allows you to get back into a thread you've been interacting with.   All of the tiles relating to the different things going on in the Community is really helpful too.  I like you've aligned this change with the new UI update too.  

One thing I noticed is that the post button doesn't appear as a button.  I'm on MS Edge.  Would be nice to have it stand out from the other options, maybe like a blue or orange Post button.

lol. I'll take that first gif any old time. 

The get started link is now fixed!  For reference - https://community.genesys.com/get-started

Thanks, Brian!

Logged into the Community this morning and it greeted me like...

@Matt Lawson - Noticed this link appears to be broken...

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Logged into the Community this morning and it greeted me like...

@Matt Lawson - Noticed this link appears to be broken...

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Known Bugs

• FIXED - Discussions are either not loading or slow to load and we are working on that. 

Hope you enjoy the new site! 

Cheers,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Hope you enjoy the new site! 

Cheers,

Matt & Team

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Hope you enjoy the new site! 

Cheers,

Matt & Team

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

@Matt Lawson - Couldn't find if this was brought up or not, but whenever I have to log into the Community, I noticed the Login button is only visible on hover. Perhaps make the login button a darker color or the text darker?

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Hope you enjoy the new site! 

Cheers,

Matt & Team

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

@Matt Lawson - Couldn't find if this was brought up or not, but whenever I have to log into the Community, I noticed the Login button is only visible on hover. Perhaps make the login button a darker color or the text darker?

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Hope you enjoy the new site! 

Cheers,

Matt & Team

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Hope you enjoy the new site! 

Cheers,

Matt & Team

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Hope you enjoy the new site! 

Cheers,

Matt & Team

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Not sure if this is related to the update, but when I click on the "Reporting and Analytics" community, it redirects me to Genesys - Main. It seems to be the only community that's doing that. I've tried clearing cookies/cache, but still happening. Just curious if anyone else is experiencing that?

Hey Everyone,

We have made the change to the new community's theme! Let us know what you think of the site? Drop any feedback, questions, or concerns you have with the site. 

Want a tour of the new site? Our friend Nicole has you covered. Check out the "Get Started" page.

Hope you enjoy the new site! 

Cheers,

Matt & Team

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------