Mauro_Santos | 2018-09-21 15:48:21 UTC | #1
Hi,
Sometimes, in an inconsistent way, I receve a participant in a connected state with the field "endTime" filled. I cant find a pattern for this behavior, and since I use this field for validation purposes too, I'm wondering if maybe this could be an error in object response.
Reponse fragment:
{ "id": "02f72b61-b048-4d06-9625-31f703dd648d", "startTime": "2018-09-21T15:25:35.009Z", "endTime": "2018-09-21T15:25:43.706Z", "connectedTime": "2018-09-21T15:25:43.706Z", "name": "###", "userUri": "/api/v2/users/b3cb34b2-ef18-4985-8502-7299d583d609", "userId": "b3cb34b2-ef18-4985-8502-7299d583d609", "queueId": "59211e2b-da52-45a1-91a3-92d194d0eedc", "queueName": "###", "purpose": "agent", "participantType": "Internal", "address": "####", "ani": "####", "aniName": "####", "dnis": "####", "wrapupRequired": true, "wrapupPrompt": "mandatory", "alertingTimeoutMs": 60000, "attributes": {}, "calls": [ { "state": "connected", "id": "13d7b6fa-4a2d-4e8d-8e96-d75df60b476a", "direction": "inbound", "recording": false, "recordingState": "none", "muted": false, "confined": false, "held": false, .... } ], ... }
Thank you in advance.
tim.smith | 2018-09-21 20:31:45 UTC | #2
Please open a case with PureCloud Care to investigate this data issue.
system | 2018-10-22 20:31:50 UTC | #3
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