dkprado | 2017-03-22 17:20:59 UTC | #1
Hi. Is there any API entry point for the connection rate metric?
tim.smith | 2017-03-22 17:23:37 UTC | #2
What do you mean "connection rate metric"? Can you give an example of where you're seeing this data?
dkprado | 2017-03-22 17:30:10 UTC | #3
Tim, I believe this is the information I need. Could you just confirm that this information is realtime? https://api.mypurecloud.com/api/v2/outbound/campaigns/{{campaignId}}/stats
{ "contactRate": { "attempts": 109, "connects": 16, "connectRatio": 0.14678899082568808 }, "idleAgents": 0, "effectiveIdleAgents": 0, "adjustedCallsPerAgent": 4.916534743084247, "outstandingCalls": 11, "scheduledCalls": 0 }
Thank you!
tim.smith | 2017-03-22 17:38:09 UTC | #4
Those statistics should be accurate at the time they are retrieved.
dkprado | 2017-03-22 18:03:58 UTC | #5
Thank you! This will be really helpful.
system | 2017-08-28 19:33:15 UTC | #6
This post was migrated from the old Developer Forum.
ref: 1086