yuezhong | 2023-08-25 01:46:42 UTC | #1
I hope some can help me here. i have a requirements
When a caller A called in, play a message to caller in the IVR, (please hold) the Architect make outbound to an external number, if it is answered, play a message to the external number (i have caller waiting to connect, are you ready to connect (press 1 yes, 2 no) ? if the external caller presses 1, merge the Caller A with External number, if the external caller presses 2, route the Caller A to a queue.
is this possible in Architect? there will be no Agent involved.
Zino_Onokpise | 2023-08-25 15:18:23 UTC | #2
Hi yuezhong,
This is not necessarily my area but spoke with a senior member who mentioned there are a few possibilities for this including an external service that manages this via the API or an agentless campaign that is coordinated between inbound/outbound flows and data actions. A good place to also reach out to is our https://www.genesys.com/customer-success/professional-services.
system | 2023-09-25 15:18:51 UTC | #3
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