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Contact list download URI missing [Content-Disposition] header

  • 1.  Contact list download URI missing [Content-Disposition] header

    Posted 06-05-2025 18:31

    Urvish | 2024-06-13 21:47:50 UTC | #1

    Contact list from Genesys is being downloaded daily basis with following sequence of operation as csv file.

    code language : Python

    1. To get the URI of contact list, we use following API (in python language)

    apiinstance.getoutboundcontactlistexport(contactlist_id, download=False)

    1. Once we get URI , it make simple get request to that URI with bearer token in request header.

    request_headers= {'authorization': f'bearer {token}'}

    response = requests.get(URIofcontactlist, headers=request_headers)

    1. The response.content is the CSV content that is saved locally with file name that is derived from contactlist id & name retrieved from *'Content-Disposition'* header of response

    filename=getfilenamefromcd_header(response.headers['Content-Disposition'])

    writetobucket(bucketFolder, file_name,,response.content,"text/csv",storageClient)

    here , we want to know on the response of get request to URI to download CSV will have 'Content-Disposition' header or not going forward.

    This is used to decide the file name on which contact list is saved. (i.e. https://httpwg.org/specs/rfc6266.html#header.field.definition )

    charlie.conneely | 2024-06-18 16:31:47 UTC | #2

    Hi @Urvish

    You are missing a step during the export process. The uri in the response from GET /api/v2/outbound/contactlists/{contactListId}/export contains the download ID i.e. "https://api.mypurecloud.com/api/v2/downloads/<download ID>"

    You then need to use that ID in a call to GET /api/v2/downloads/{downloadId} to get the real url that you can use to download the CSV file. (you may need to set the query parameter issueRedirect to false)

    Hope this helps Charlie

    Urvish | 2024-06-18 17:27:19 UTC | #3

    Urvish, post:1, topic:26773
    getoutboundcontactlist_export

    Thank you for reply. I have implemented this since day 1 and currently also I m able to download the CSV file without any issue. (i.e making request to https://api.mypurecloud.com/api/v2/downloads/<download ID> url)

    Only observation is that aft 12-Jun night, response to download CSV file is missing [Content-Disposition] header.

    U mean even it is working, it need to change ?

    tim.smith | 2024-06-18 17:37:19 UTC | #4

    This was not an announced change, nor is that header behavior documented that I'm aware of. Please open a case with Genesys Cloud Care if you feel that this is a bug.

    Urvish | 2024-06-18 23:09:13 UTC | #5

    thank u I will check cloud care.

    system | 2024-07-18 23:09:25 UTC | #6

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 26773



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