I am looking to understand if Genesys Cloud supports multiple languages in contact list fields. Specifically, I need to upload CSV files containing contact information extracted from different systems, which may include both Arabic and English fields.

Currently, when I upload the CSV files, the Arabic values are replaced with question marks (?). Is there a way to resolve this issue and properly support multilingual fields during the upload process?

Any guidance or solutions would be greatly appreciated!

Hello Anu,

I think that you need to save your csv file as "CSV - UTF-8" and normally it should work.