rohit | 2024-09-12 10:14:31 UTC | #1
in conversation api there is an object sesison having property provider having values Edge PureCloud Email PureCloud Webchat v2 what differnece between those
tim.smith | 2024-09-12 14:07:02 UTC | #2
It's not clear what you're referring to, but an email and a web chat are different media types in Genesys Cloud.
rohit | 2024-09-13 07:43:33 UTC | #3
in conversation api data we are geeting both in provider edge, mail both thts ahy asking any categorisation we can do while reporting
system | 2024-10-14 07:44:17 UTC | #4
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