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Conversation Calls on behalf of Queue

  • 1.  Conversation Calls on behalf of Queue

    Posted 06-05-2025 18:11

    RogierBosch | 2016-11-10 12:43:50 UTC | #1

    Hi all,

    I am using api/v2/conversations/calls to place a call for an user. For us its important that each call is made from the correct Queue (On Behalf of).

    "callFromQueueId": "id from the queue"

    Under reporting I don't see the calls in the Queue Under Interactions I don't see the name of the Queue used for this call The Outbound ANI is not corresponding with the ANI from that Queue

    (Using CallBack I don't have these issues)

    Am I missing something?

    Rogier

    tim.smith | 2016-11-10 14:22:32 UTC | #2

    Could you post a context ID from the response when you created the call?

    RogierBosch | 2016-11-10 14:27:24 UTC | #3

    "id": "2f7da28d-600d-491e-ae85-31d9d43fd7a9"

    tim.smith | 2016-11-10 14:55:51 UTC | #4

    I think that's the call ID. Could you get the inin-correlation-id from the header?

    RogierBosch | 2016-11-11 08:29:05 UTC | #5

    inin-correlation-id →5029eb90-e53b-4965-9b0a-378ad307152d

    tim.smith | 2016-11-11 14:57:28 UTC | #6

    Thanks. There's nothing obvious in the logging, but I was able to reproduce this. Interestingly enough, the call was showing up in the queue right at a minute after I placed it. I discussed this with the dev team, but the issue isn't obvious and will require further investigation. Would you mind opening a ticket with PureCloud Support for further investigation?

    RogierBosch | 2016-11-17 12:42:16 UTC | #7

    Update:

    If I use "participants" in the API call the function "CallFromQueuID" is not working. Empty participants and it works.

    Working code { "phoneNumber" : "+31631966584", "callFromQueueId": "62a3908e-c900-42a0-9b06-d24e6080da81", "routingSkillsIds": [], "participants": [ ] }

    Non working code { "phoneNumber" : "+31631966584", "callFromQueueId": "62a3908e-c900-42a0-9b06-d24e6080da81", "routingSkillsIds": [], "participants": [ {"name": "Rogier Bosch"} ] }

    system | 2017-08-28 19:28:39 UTC | #8

    This post was migrated from the old Developer Forum.

    ref: 611



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