Manoj_Jaiswal | 2022-03-30 22:22:52 UTC | #1

Hi ,

We want to pull conversation details using APIs as they happen at the interval of 30 min.

Please suggest which API to use. Below API seems is not giving live data

import base64, sys, requests, os from datetime import datetime, timedelta import PureCloudPlatformClientV2 from pprint import pprint from PureCloudPlatformClientV2.rest import ApiException

def getintervalstring(): """ Gets an ISO-8601 interval from now for the last 7 days """ now = datetime.now().replace(microsecond=0) weekago = (now - timedelta(minutes=10)).replace(microsecond=0) return f"{ weekago.isoformat() }/{ now.isoformat() }"

print("-------------------------------------------------------------") print("- Querying Queue Historical Statistics -") print("-------------------------------------------------------------")

CLIENTID = os.environ['GENESYSCLOUDCLIENTID'] CLIENTSECRET = os.environ['GENESYSCLOUDCLIENTSECRET'] ORGREGION = os.environ['GENESYSCLOUD_REGION']

region = PureCloudPlatformClientV2.PureCloudRegionHosts[ORGREGION] PureCloudPlatformClientV2.configuration.host = region.getapi_host()

apiclient = PureCloudPlatformClientV2.apiclient.ApiClient() \ .getclientcredentialstoken(CLIENTID, CLIENT_SECRET)

analyticsapi = PureCloudPlatformClientV2.AnalyticsApi(apiclient)

query = PureCloudPlatformClientV2.ConversationQuery() query.interval = getintervalstring() # "2022-03-29T00:00:00/2022-03-29T00:10:00"

print(f"query: {query}")

queryresult = analyticsapi.getanalyticsconversations_details()

queryresult = analyticsapi.postanalyticsconversationsdetailsquery(query)

print(f"queryResult: {query_result}")

system | 2022-04-30 22:21:16 UTC | #2

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This post was migrated from the old Developer Forum.

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