Paulo_Mesquita | 2023-08-13 01:12:23 UTC | #1
Hi there,
Can someone please clarify what is the meaning of the resolution key within a Conversation Detail response.
I've seen some interactions with this, it usually appears one week after the end of the conversation.
Sample response: { "conversations": [ { "conversationEnd": "2023-07-31T18:54:16.199Z", "conversationId": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx", "conversationStart": "2023-07-31T02:44:03.521Z", "divisionIds": [ "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" ], "mediaStatsMinConversationMos": 4.394376509386703, "mediaStatsMinConversationRFactor": 89.36502838134766, "originatingDirection": "inbound", "resolutions": [ { "eventTime": "2023-08-07T20:22:14.065Z" } ], "participants": [ { "participantId": ....................
system | 2023-09-13 01:10:07 UTC | #2
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 21494