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Conversation/Interaction missing in the list

  • 1.  Conversation/Interaction missing in the list

    Posted 06-05-2025 18:11

    meet.arun07 | 2017-05-08 10:16:18 UTC | #1

    i have created a Conversation via Email. And Email Sent successfully to PureCloud. But i wont see any Conversation details in the query list. Kindly let me know what might be the issue.

    tim.smith | 2017-05-09 16:18:37 UTC | #2

    Can you provide more details about what you're doing? What API resource are you calling? What is your query body? Can you see the emails in the PureCloud UI?

    I am able to see emails in queue using POST /api/v2/analytics/conversations/details/query with this query body:

    {
 "interval": "2017-05-09T06:00:00.000Z/2017-05-10T06:00:00.000Z",
 "order": "asc",
 "orderBy": "conversationStart",
 "paging": {
  "pageSize": 25,
  "pageNumber": 1
 },
 "segmentFilters": [
  {
   "type": "or",
   "predicates": [
    {
     "type": "dimension",
     "dimension": "queueId",
     "operator": "matches",
     "value": "636f60d4-04d9-4715-9350-7125b9b553db"
    }
   ]
  }
 ]
}

    meet.arun07 | 2017-05-10 05:18:53 UTC | #3

    Hi Tim,

    In My Application, i have used the following api, to generate random email and send the message to the generated email with respective Queue Id and Skill Id

    /api/v2/routing/email/domains/xxxdomain.mypurecloud.com/routes.

    Usually, as soon as i send mail to purecloud, the matching Queue and Skill Person will get the interaction.

    But a strange thing happened, for two interactions, we did not receive any interaction notification to the respective user. i have checked my logs and verified. Emails has been sent to Purecloud without any exceptions. Later i have checked the conversations query api to verify the interactions,

    {"interval":"2017-05-05T02:42:58Z/2017-05-05T23:59:59Z","conversationFilters":[],"evaluationFilters":[],"segmentFilters":[],"aggregations":[],"paging":{"pageSize":100,"pageNumber":1},"order":"ASC","orderBy":"conversationStart"}

    Usually i will get all interactions with in the given interval. But the two missing interactions i did not find any information. I just want to know, is there any way to track those or we are missing any thing. And this happened only for two interactions, created on 5th May 2017.

    tim.smith | 2017-05-10 14:16:09 UTC | #4

    Missing data issues need to go to PureCloud Support since it requires more troubleshooting than can be done on this forum.

    system | 2017-06-10 14:26:49 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 1266



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