suresh.lamichhane | 2019-11-04 20:09:56 UTC | #1
Hi there,
I wanted to test conversations api. chats/emails. In order to test it, i was chatting with one user from the organization. I also sent him the email. Not sure why, but the https://api.mypurecloud.com/api/v2/conversations/chats or /emails/ is not resulting me any data. The response is like this:
How can i retrieve any information of chats/emails ? Thanks
tim.smith | 2019-11-04 20:28:07 UTC | #2
suresh.lamichhane, post:1, topic:6406
i was chatting with one user from the organization
An ACD chat sent from a website or using PureCloud's non-ACD user-to-user chat? The latter are not conversations and are not accessible via API in any manner. GET /api/v2/conversations/chats will only return active ACD chats for the user that's making the request.
If you're trying to retrieve conversation data historically or outside of the context of the user making the request, use a Conversation Detail Query.
system | 2019-12-05 20:28:07 UTC | #3
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This post was migrated from the old Developer Forum.
ref: 6406