Stian | 2017-12-15 11:12:17 UTC | #1
Hi, we are running powerdial on a outbound campaing, I uses /api/v2/analytics/conversations/details/query (PostConversationsDetailsQuery) to collect conversations in a local db, but i cant see the wrapupcodes that the dialer sets, the system defined wrapupcodes, I mean that I have done that in the past??
regards, Stian
tim.smith | 2017-12-15 15:24:07 UTC | #2
Wrap up code data should be available shortly (1-15 seconds generally) after it's set by the agent. If you're not seeing the wrapup data in the analytics results, please open a ticket with PureCloud Support as missing data cannot be investigated via the forum.
Stian | 2017-12-15 15:39:19 UTC | #3
I can see the wrapups that the agents sets but not system generated. for example ININ-OUTBOUND-FAILED-TO-REACH-AGENT.
tim.smith | 2017-12-15 15:50:24 UTC | #4
This is currently a known feature. There are plans for improvement of wrap up code handling in analytics via AR-3309. I have added your request to this issue.
system | 2018-01-15 15:50:28 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 2249