awaken_andy | 2021-03-05 08:56:59 UTC | #1
I am using the JavaScript SDK to monitor for any interaction changes on a user's queue, so for example when an interaction is connected by a user, I can react to the call being answered. I am using the following code to monitor for these events
clientApp.onSocketMessage = function(message)
When a user switches between interactions there doesn't seem to be an event raised for this. Is there a way I can be notified when a user switches between interactions when they have multiple interactions in their queue. Is there a concept of the "active" or "focused" interaction and an event that I can monitor for?
tim.smith | 2021-03-05 20:16:47 UTC | #2
awaken_andy, post:1, topic:10174
When a user switches between interactions there doesn't seem to be an event raised for this.
Any user activity within the UI that doesn't alter the conversation object won't emit a notification. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
system | 2021-04-05 20:27:17 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 10174