Genesys Casual

Has anyone successfully implemented automatic wrap-up suggestions using Genesys Copilot in production?
I would love to hear real use cases, lessons learned, and how accurate the suggestions have been for voice interactions.

Hello Luis.

The most important thing when you want to work with wrap-up suggestions is to properly configure the code descriptions.

Without this, you will probably face a lot of wrong recommendations.

The key concept for Copilot for me is to reduce duplicated or similar objects and work with assertive objectives.