Soichi | 2021-12-08 06:38:40 UTC | #1
Hi team.
I want to count the number of faild in call flow which include both user disconnect and Genesys disconnect. I can't decide which I must use "tFlowDisconnect.count" or "nFlowOutcomeFailed".
What is difference between tFlowDisconnect and tFlowDisconnect? The Genesys's website had the following explanation.
tFlowDisconnect :The number of communications that had a specific flow outcome. nFlowOutcomeFailed :Counter for the number of failed flow outcomes.
Regards,
jacobshaw | 2021-12-08 18:08:38 UTC | #2
Hi Soichi The developer center actually defines tFlowDisconnect as "The total time spent in a flow for communications that were abandoned." tFlowOutcomeFailed should be used for the number of failed call flows, based on these definitions.
Soichi | 2021-12-09 07:32:47 UTC | #3
Hi jacobshaw
Thank you for your reply. I think that I can get the count by the parameter tFlowDisconnect because in the following URL, there are the example "tAnswered.count ","tAbandon.count","tFlowOut.count".
https://developer.genesys.cloud/api/rest/v2/analytics/conversation_aggregate
So I think that I can get the information by the parameter tFlowDisconnect.count which is added the string ".count" at the end. Is it possible?
Regards,
Soich
system | 2022-01-09 07:33:20 UTC | #4
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