Abrie | 2024-08-14 06:47:31 UTC | #1
Hi
I want to find out if this will be possible to do I want to create a virtual agent service that will login specific agents via there user ID's using the API's and place them from offline to available presence and then to On queue presence state and will automatically answer interactions and transfer them to a queue.
system | 2024-09-14 06:48:20 UTC | #2
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