Aaron_Kerr | 2023-01-14 15:03:02 UTC | #1
I am in the process of doing a batch recording export using the Python script from the location below:
https://developer.genesys.cloud/analyticsdatamanagement/recording/recordings-bulk-action
The script is working OK, but whenever I create the recording job and then check the parameters, it always shows this:
"includeRecordingsWithSensitiveData": false
I'm assuming this refers to recordings where agents used the secure pause. For legal and compliance reasons, I need to export all recordings. It appears the value above defaults to false. I've tried setting it to true in the script by adding a line like this before the job is created.
query.includerecordingswithsensitivedata = "True" (Note, also tried "true", true, True)
But no matter what I try, the subsequent recording job always has the include variable above set to false. Does anyone have any guidance on how I can make this work and not skip those recordings?
jacobshaw | 2023-01-18 14:40:59 UTC | #2
Hi @Aaron_Kerr
It's worth mentioning that the recording:recording:viewSensitiveData permission is needed to export sensitive recordings. If that isn't in place, the request will be rejected.
Please confirm that you have the permission before we can determine if this is a bug
bobcodes | 2023-01-19 13:09:43 UTC | #3
I can confirm that I also had the same issue. I reported it to our vendor a couple weeks ago but did not hear back. The only thing to note is that we didn't actually have sensitive data enabled for our org.
system | 2023-02-19 13:10:39 UTC | #4
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