Alok_Tibrewal | 2019-02-08 15:36:52 UTC | #1
Hi Team,
We are in process of developing a CRM integration with PureCloud. We have already achieved and tested API calls between both the platform and tested Custom Actions at purecloud for the same.
Now we want to give them a shape of APP as integration to offer just like Salesforce, Zendesk etc are offering in your platform.
I want to put my developers for the same and looking for guidelines and what all to read and what all steps to be taken.
In our CRM also just like other we have out integration API authorization codes and certain pre-defined data actions which will get installed at org. For example Salesforce has a function getcontactbyphone we will be having our such function set.
- Now in-order to give an app shape what all sections we need to read, any guidelines will help.
- Is there testing enviorment available for these where we can go and create and test it in our partner organization.
- Please provide me some inputs for these so that I can plan things out and move forward with my team.
There are lots of documents and guidelines available and sometime too many things create more confusion, so looking for your help.
Regards Alok
tim.smith | 2019-02-07 19:44:33 UTC | #2
Now in-order to give an app shape what all sections we need to read, any guidelines will help.
Are you asking what your requirements are for your app? Those would generally come from your customer or business analyst.
Is there testing enviorment available for these where we can go and create and test it in our partner organization.
No. You can test in your own org and use different IVRs/queues/users/etc. or sign up for a new org if you need it to be fully isolated.
Please provide me some inputs for these so that I can plan things out and move forward with my team.
If you're looking for general help determining how to build an app and what to make it do, hiring Genesys PS to consult with you may be a good option. If you have specific questions about how PureCloud APIs or integration points work, please share them here.
Alok_Tibrewal | 2019-02-08 09:19:36 UTC | #3
Hi Tim
I have development team with me and I just want to give them head start on what all to read.
Like for API we have documents available, similar there is one sample app available for APP Foundary.
If there is any other sample app available with involves Custom Actions Integration let me know please. I will give it first to my team of developers to try it out and later I will take decision on other things.
Sorry to bother you all as there is very few material we are able to find in these.
Regards Alok
tim.smith | 2019-02-08 15:36:15 UTC | #4
Alok_Tibrewal, post:3, topic:4534
If there is any other sample app available with involves Custom Actions Integration let me know please.
There aren't any example apps or tutorials for data actions. A data action only consists of some light configuration in PureCloud and then literally anything you want to build on your side that can handle incoming HTTP requests and communicate using JSON payloads. You can build the service using any technologies you like as long as it results in JSON over HTTP. You can read more about data action configuration here: https://help.mypurecloud.com/articles/about-purecloud-data-actions-integration/
system | 2019-03-11 15:36:17 UTC | #5
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This post was migrated from the old Developer Forum.
ref: 4534