Raghav | 2022-06-12 21:32:07 UTC | #1
Hi Team,
We are using Genesys Cloud Web Messaging Guest API's. Our front end team confirmed that they are actually attaching user attributes under Custom Attributes (<2 KB) per the documentation, but when i am trying to retrieve the attributes using Get Participant, i am not getting any value (i verified the case sensitivity of the attributes name)
Is there an API that i can leverage to check if Genesys is receiving the custom attributes which is being get by the front end team?
I did checked Get Conversation API and attribute{} is blank
Regards, Raghav
Angelo_Cicchitto | 2022-06-13 07:10:41 UTC | #2
Hi Rahav 👋 Are you building your own client or using native Genesys Messenger?
You should be able to access the data with GET /api/v2/conversations/messages: the first participant listed should include an attributes object with your custom attributes listed.
Raghav | 2022-06-14 22:23:34 UTC | #3
Thank you Angelo, we were able to fix the issue.
Regards, Raghav
John_Carnell | 2022-06-15 12:58:43 UTC | #4
This post was migrated from the old Developer Forum.
ref: 15102