wwong | 2020-04-03 21:02:21 UTC | #1
Is it possible to pass call related information to a Custom Client Application for screen-pop purpose?
As an example, I have setup a custom client application within the PureCloud UI, say www.anycrm.com. Upon call arrival, I want to screen pop the custom app based on an account number collected from the Inbound Flow. Is there a way for the custom app URL to reference call data - e.g. www.anycrm.com/?acctNumber={{AccountNumber}})
Thanks!
Richard.Schott | 2020-04-03 22:14:03 UTC | #2
Pretty sure you're going to want to use this to find the participant data set on the interaction as part of the call flow: https://developer.mypurecloud.com/api/client-apps/sdk/ConversationsApi.html
https://help.mypurecloud.com/articles/set-participant-data-action/
system | 2020-05-04 22:14:04 UTC | #3
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