skansakar | 2017-09-20 10:13:05 UTC | #1
Is there an API to get the how long the customer's waited on the queue before getting connected to the user for the conversation/call in real time?
tim.smith | 2017-09-20 14:14:32 UTC | #2
You can get the conversation object via the conversation APIs, analytics APIs, or notifications. Look at the ACD segment and calculate the duration.
system | 2017-10-21 14:15:16 UTC | #3
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