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Data action get count of agents in the queue

  • 1.  Data action get count of agents in the queue

    Posted 06-05-2025 19:25

    Ihor | 2024-04-11 00:37:52 UTC | #1

    Hello! I am trying to get a count of agents in the queue.

    i am using the following API /api/v2/routing/queues/${input.queue_id}/members/?skills=${skill1},${skill2}

    In the response I am trying to get a lenght of the entities array

    { "translationMap": { "agentscount": "lenght($.entities[*].name)" }, "translationMapDefaults": { "agentscount": "0" }, "successTemplate": "{\n \"agentscount\": ${agentscount}\n}" }

    But it aways return default value 0

    Does data action support jmespath length function? How can i get a length of the entities array?


    Jerome.Saint-Marc | 2024-04-11 09:50:36 UTC | #2

    Hello,

    Something like this should work: "agents_count": "$.entities.size()"

    Regards,


    Ihor | 2024-04-11 17:33:46 UTC | #3

    Thank you very much for your prompt response. It works!!!


    system | 2024-05-12 17:34:33 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 25661