advikmaniar | 2024-05-01 20:43:27 UTC | #1
Hi all,
We are using this API - https://developer.genesys.cloud/platform/preview-apis#get-api-v2-journey-sessions--sessionId--events in our Data Actions to get session URLs.
This API was working fine until the first week of April 2024, but now the events are not getting passed in prelogin and we get a null response:
{
"eventName": [
null
],
"urlKey": [
null
],
"urlValue": [
null
]
}
NOTE: This same API is working as expected on a different page we have, (Voya E-Info Page) and the URLs are being returned by the BOT as expected there. We see this issue on the other Pre-login page we have.
When we reached out to Genesys they mentioned this is because of the preview API we are using, and it needs to be changed to a newer one - https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-journey-sessions--sessionId-
Also, some insight understanding if this is an issue with the API or from one of our web pages would be appreciated.
Thanks in advance, Advik Maniar
system | 2024-05-31 20:44:01 UTC | #2
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