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Data Action not returning event URLs in Pre-Login messenger BOT

  • 1.  Data Action not returning event URLs in Pre-Login messenger BOT

    Posted 06-05-2025 18:45

    advikmaniar | 2024-04-29 18:57:03 UTC | #1

    Hi all,

    We are using this API - https://developer.genesys.cloud/platform/preview-apis#get-api-v2-journey-sessions--sessionId--events in our Data Actions to get session URLs.

    This API was working fine until the first week of April 2024, but now the events are not getting passed in prelogin and we get a null response:

    {
  "eventName": [
    null
  ],
  "urlKey": [
    null
  ],
  "urlValue": [
    null
  ]
}

    When we reached out to Genesys they mentioned this is because of the preview API we are using, and it needs to be changed to a newer one - https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-journey-sessions--sessionId-

    Please can anyone let me know which is the correct API I can use to get events from the session ID.

    Thanks in advance, Advik Maniar

    Jason_Mathison | 2024-04-29 20:24:13 UTC | #2

    Hi, As far as I can tell this doesn't have anything to do with Data Actions, but the API that you are trying to call, so I can't give you any direct help.

    Suggestions: See if the API you are trying to use is discussed in the announcements room. I would expect further changes to the API would be talked about there. You could also try the "Platform API" room, as a general place to discuss APIs. Finally, there is also a "beta" room that has various topics in it. It is possible that this API work is discussed somewhere in there.

    --Jason

    system | 2024-05-30 20:24:23 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 25987



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