Legacy Dev Forum Posts

Taras | 2021-07-21 16:36:12 UTC | #1

Hi,

I've done such steps

1. New role with permission "architect:datatable:edit"
2. New OAuth client credentials with role from previous step.
3. Created GC Data Actions integration based on OAtuh from previous step.

https://help.mypurecloud.com/articles/about-genesys-cloud-data-actions-integration/

4. Created Data Action with integration from previous step.

PUT request /api/v2/flows/datatables/{datatableId}/rows/{rowId}

GC Data Action |attachment (1.3 KB)

Error

{
  "message": "There was an issue validating the credentials.",
  "code": "invalid.credentials",
  "status": 400,
  "entityName": "pureCloudOAuthClient",
  "messageParams": {},
  "contextId": "81e28b5b-0a70-4dbd-a39f-49a999388565",
  "details": [
    {
      "errorCode": "ACTION.AUTHENTICATION"
    }
  ],
  "errors": [
    {
      "message": "Request to backend service failed.  Response from web service: {\"error\":\"access_denied\"}\n [81e28b5b-0a70-4dbd-a39f-49a999388565]",
      "code": "INVALID_CREDENTIALS",
      "status": 400,
      "messageParams": {},
      "details": [],
      "errors": []
    }
  ]
}

Jason_Mathison | 2021-07-27 05:26:27 UTC | #2

Hi Taras,

Do you have IP Whitelisting configured in your organization? If so, I'm guessing you need to add the IP addresses that Data Actions use in your region to the whitelist.

You can get those IP addresses from the developer tools -> api explorer -> Utilities -> "get public ip address ranges for PureCloud" -> There should be three ip addresses with a service name of "data-actions".

--Jason

Taras | 2021-07-27 05:27:37 UTC | #3

Hi Jason,

Thanks very much! IP Whitelisting helped. It works.

Best regards, Taras

system | 2021-08-27 05:27:39 UTC | #4

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This post was migrated from the old Developer Forum.

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