JeffBuzhardt | 2017-06-21 17:48:10 UTC | #1
How soon can the Purecloud data be pulled for the previous day once the day is over using the Analytics Call Detail API? a. Data is in GMT , so is it safe to pull data lets say at 10PM CST which is about 4hrs after the day has ended for GMT timezone? The reason for this question is because our process is colliding with our jobs and I want to start to pull the data earlier if possible instead of after midnight CST.
- Does the Purecloud website https://api.mypurecloud.jp ever shut down or go in maintenance mode? If so when or how often and when it goes offline how soon should we retry to pull data?
a. Reason for this question is because I have seen 503 Service Unavailable coming across when we run our api process that queries the API against this site.
tim.smith | 2017-06-21 18:18:11 UTC | #2
How soon can the Purecloud data be pulled for the previous day once the day is over using the Analytics Call Detail API?
Data is available from analytics in near real time, generally within a second or two of the action happening.
However, if you're asking when the data will be "final", there is no one answer to that question. The data can be updated at any time if there's an event that causes it to update. In the case of emails, conversation data can be updated weeks or even months later. The best practice is to retrieve the data from PureCloud when you need it. It will always be accurate as of the time it was retrieved. If you must store data in an external source, you'll have to determine what timeframe for considering a conversation complete makes sense based on how your business uses PureCloud.
Does the Purecloud website https://api.mypurecloud.jp ever shut down or go in maintenance mode?
Not intentionally. During normal operation and updates, there should be zero API downtime.
I have seen 503 Service Unavailable coming across when we run our api process that queries the API against this site
If you're getting repeated 5xx errors, please open a ticket with PureCloud Support to report them. Support will need the correlation IDs from the responses to investigate.
system | 2017-07-22 18:18:26 UTC | #3
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