1114 | 2020-01-10 04:37:48 UTC | #1
Hi Team,
Customer want to achieve this
- when Agent consult customer with IVR call flow ( "announcement of consent")
- want to make customer listen this announcement right after consultation
- as-is is now "customer listening to hold music until agent to resume the call , in turn which call below api.
/api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult Change who can speak
- so our direction is to call above api inside IVR call flow before "announcement of consent"
but we encountered same as per below
"https://developer.mypurecloud.com/forum/t/not-a-user-message-this-request-requires-a-user-context-client-credentials-cannot-be-used-for-requests-to-this-resource/570"
so how can we use call this api inside ivr call flow ? can it be done through Data action with different authorization type such as [Implicit Grant] (https://developer.mypurecloud.com/api/rest/authorization/use-implicit-grant.html)?
tim.smith | 2020-01-10 15:15:41 UTC | #2
You can't use user credentials with data actions.
system | 2020-02-10 15:15:43 UTC | #3
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