VaunMcCarthy | 2022-06-13 07:16:44 UTC | #1

For some reason I"m not getting audit events sent for datatables to Eventbridge. I"ve assumed the correct topic is v2.audits.entitytype and while I get some things like agent presence/login/out etc I can't get a lot of other things like datatable row changes. The audit events show up if I query using the UI or the Audit API in explorer.

tim.smith | 2022-06-13 20:02:47 UTC | #2

If you believe you're missing events in your Event Bridge integration, please open case with Genesys Cloud Care to investigate as customer-specific data cannot be investigated via the forum.

VaunMcCarthy | 2022-06-15 07:29:05 UTC | #3

HI Tim

I'm just confirming whether it is expected behaviour or not before raising a case. Genesys Care will ask their standard scripted and generic questions no doubt or just verbatim copy/paste resource centre articles (or send me back to this forum :slight_smile: )

It actually looks like datatables, while available in the Audit API, is not an available service under the Nofications API and therefore to Eventbridge.

tim.smith | 2022-06-15 13:31:22 UTC | #4

There are Datatables audit actions: https://developer.genesys.cloud/platform/audit/actioncatalog#datatables. I'm not aware of any restriction that would keep these actions from being sent via the v2.audits.entitytype.{id}.entityid.{id} topic. If there are any restrictions, they're not documented anywhere and Care would be able to uncover that and get the documentation updated appropriately.

VaunMcCarthy | 2022-06-17 01:30:58 UTC | #5

It also looks like user password resets aren't included which leads me to think there's more than just one or two gaps.

tim.smith | 2022-06-17 13:05:51 UTC | #6

Please continue to report these gaps via Genesys Cloud Care. Thank you.

Becky_Powell | 2022-06-17 15:06:55 UTC | #7

@VaunMcCarthy can you share the case number(s) with me when you report this issue to Care? Thank you!

VaunMcCarthy | 2022-06-17 19:48:03 UTC | #8

Case

0003130906

VaunMcCarthy | 2022-06-20 09:04:00 UTC | #9

Care has confirmed that there are a number of "gaps" in the Eventbridge notification topics which include not covering Data Tables. That's a bit surprising to me but also disappointing if we now have to wait for those to be picked up in a stream of work somewhere on the roadmap.

John_Carnell | 2022-06-21 17:00:21 UTC | #10

Becky_Powell | 2022-06-22 14:53:05 UTC | #11

HI Vaun, thanks for sharing that case number. I am working with our dev teams to fill any gaps here. I'll let you know the outcome.

This post was migrated from the old Developer Forum.

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