Julio29 | 2023-09-06 20:19:46 UTC | #1
Good day.
Please your support to identify which is the date and time field used to filter and generate the intervals in the results of the conversation aggregate:
{
**"interval": "2023-09-01T12:30:00.000Z/2023-09-01T13:00:00.000Z",**
"metrics": [
{
"metric": "nConnected",
"stats": {
"count": 876
}
},
{
"metric": "nOffered",
"stats": {
"count": 93
}
},
{
"metric": "nTransferred",
"stats": {
"count": 54
}
},
{
"metric": "tAnswered",
"stats": {
"max": 487885,
"min": 396,
"count": 82,
"sum": 4063252
}
}
]
},
This to obtain the same numerical quantities of the metrics, based on the results of the Conversation Details. Thanks for your support. Greetings.
Julio Segil
tim.smith | 2023-09-06 20:24:40 UTC | #2
You can find documentation about metrics and intervals here: https://developer.genesys.cloud/analyticsdatamanagement/analytics/metrics#metrics-and-intervals
Eos_Rios | 2023-09-06 20:24:58 UTC | #3
It's based on the metric emitdate.
If you aggregate a call with an Answered at 11:45 pm on December 2nd and a Handled that pegged at the close of the call at 12:15 AM on December 3rd and are aggregating at 30 minute intervals you'll have an 11:30-12:00 interval with the answer and a 12:00-12:30 interval with the handled, on two separate dates.
Julio29 | 2023-09-06 20:33:48 UTC | #4
Very good answer Eos_Rios. That's what I wanted to know. I thank you. Greetings.!
system | 2023-10-07 20:34:36 UTC | #5
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