hloomba | 2022-07-27 01:08:39 UTC | #1

Team,

Im trying to figure out the following error. My assumption is it's because connection config mostly hitting the previous version of the WFM API. But that shouldn't be the case because same connection config I used in local testing and it's working fine. But when I setup this connection on Airflow I do see this issue -

The following connection config Im using -

import time from typing import TypeVar, Iterable, Callable import PureCloudPlatformClientV2

host = "https://api.usw2.pure.cloud" clientid = "" clientsecret = ""

return PureCloudPlatformClientV2.api_client.ApiClient()

PureCloudPlatformClientV2.configuration.host = host apiinst = PureCloudPlatformClientV2.apiclient.ApiClient().getclientcredentialstoken(clientid, clientsecret) PureCloudPlatformClientV2.configuration.accesstoken = apiinst.accesstoken api_instance = PureCloudPlatformClientV2.WorkforceManagementApi()

Brief on error - Few attributes are missing from the API instance and the one resource path Im triggering is "getworkforcemanagementadherencehistoricaljob(job_id)" and the referred documentation is here

ERROR - Traceback (most recent call last): File "/usr/local/lib/python3.8/site-packages/airflow/models/taskinstance.py", line 984, in runrawtask result = taskcopy.execute(context=context) File "/usr/local/lib/python3.8/site-packages/airflow/operators/pythonoperator.py", line 113, in execute returnvalue = self.executecallable() File "/usr/local/lib/python3.8/site-packages/airflow/operators/pythonoperator.py", line 118, in executecallable return self.pythoncallable(self.op_args, *self.op_kwargs) File "/home/airflow/credify/upflow/upflow/dags/dwgenesysredshift/dailywfmload.py", line 70, in determinewfmdaymetricsintervals hookinstance = GenesysWFMAdherenceDayMetricsAPIHook() File "/home/airflow/credify/upflow/upflow/hooks/genesys/workforcemanagement/genesyswfmjobapihook.py", line 74, in _init_ self.checkjobstatuscallable = self.client.getworkforcemanagementadherencehistorical_job

AttributeError: 'WorkforceManagementApi' object has no attribute 'getworkforcemanagementadherencehistoricaljob'*

Appreciate the immediate response. Thanks!

hloomba | 2022-07-27 16:38:41 UTC | #2

The API definition is the following and its missing *getworkforcemanagementadherencehistoricaljob* ->` methods in the api - ['__class__', '__delattr__', '__dict__', '__dir__', '__doc__', '__eq__', '__format__', '__ge__', '__getattribute__', '__gt__', '__hash__', '__init__', '__init_subclass__', '__le__', '__lt__', '__module__', '__ne__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', 'api_client', 'delete_workforcemanagement_businessunit', 'delete_workforcemanagement_businessunit_activitycode', 'delete_workforcemanagement_businessunit_planninggroup', 'delete_workforcemanagement_businessunit_scheduling_run', 'delete_workforcemanagement_businessunit_servicegoaltemplate', 'delete_workforcemanagement_businessunit_week_schedule', 'delete_workforcemanagement_businessunit_week_shorttermforecast', 'delete_workforcemanagement_managementunit', 'delete_workforcemanagement_managementunit_workplan', 'delete_workforcemanagement_managementunit_workplanrotation', 'get_workforcemanagement_adherence', 'get_workforcemanagement_adhocmodelingjob', 'get_workforcemanagement_agent_managementunit', 'get_workforcemanagement_agents_me_managementunit', 'get_workforcemanagement_businessunit', 'get_workforcemanagement_businessunit_activitycode', 'get_workforcemanagement_businessunit_activitycodes', 'get_workforcemanagement_businessunit_intraday_planninggroups', 'get_workforcemanagement_businessunit_managementunits', 'get_workforcemanagement_businessunit_planninggroup', 'get_workforcemanagement_businessunit_planninggroups', 'get_workforcemanagement_businessunit_scheduling_run', 'get_workforcemanagement_businessunit_scheduling_run_result', 'get_workforcemanagement_businessunit_scheduling_runs', 'get_workforcemanagement_businessunit_servicegoaltemplate', 'get_workforcemanagement_businessunit_servicegoaltemplates', 'get_workforcemanagement_businessunit_week_schedule', 'get_workforcemanagement_businessunit_week_schedule_generationresults', 'get_workforcemanagement_businessunit_week_schedule_headcountforecast', 'get_workforcemanagement_businessunit_week_schedule_history_agent', 'get_workforcemanagement_businessunit_week_schedules', 'get_workforcemanagement_businessunit_week_shorttermforecast', 'get_workforcemanagement_businessunit_week_shorttermforecast_data', 'get_workforcemanagement_businessunit_week_shorttermforecast_generationresults', 'get_workforcemanagement_businessunit_week_shorttermforecast_longtermforecastdata', 'get_workforcemanagement_businessunit_week_shorttermforecast_planninggroups', 'get_workforcemanagement_businessunit_week_shorttermforecasts', 'get_workforcemanagement_businessunits', 'get_workforcemanagement_businessunits_divisionviews', 'get_workforcemanagement_historicaldata_deletejob', 'get_workforcemanagement_historicaldata_importstatus', 'get_workforcemanagement_managementunit', 'get_workforcemanagement_managementunit_activitycodes', 'get_workforcemanagement_managementunit_adherence', 'get_workforcemanagement_managementunit_agent', 'get_workforcemanagement_managementunit_agent_shifttrades', 'get_workforcemanagement_managementunit_shifttrades_matched', 'get_workforcemanagement_managementunit_shifttrades_users', 'get_workforcemanagement_managementunit_user_timeoffrequest', 'get_workforcemanagement_managementunit_user_timeoffrequests', 'get_workforcemanagement_managementunit_users', 'get_workforcemanagement_managementunit_week_schedule', 'get_workforcemanagement_managementunit_week_schedules', 'get_workforcemanagement_managementunit_week_shifttrades', 'get_workforcemanagement_managementunit_workplan', 'get_workforcemanagement_managementunit_workplanrotation', 'get_workforcemanagement_managementunit_workplanrotations', 'get_workforcemanagement_managementunit_workplans', 'get_workforcemanagement_managementunits', 'get_workforcemanagement_managementunits_divisionviews', 'get_workforcemanagement_notifications', 'get_workforcemanagement_schedulingjob', 'get_workforcemanagement_shifttrades', 'get_workforcemanagement_timeoffrequest', 'get_workforcemanagement_timeoffrequests', 'patch_workforcemanagement_businessunit', 'patch_workforcemanagement_businessunit_activitycode', 'patch_workforcemanagement_businessunit_planninggroup', 'patch_workforcemanagement_businessunit_scheduling_run', 'patch_workforcemanagement_businessunit_servicegoaltemplate', 'patch_workforcemanagement_managementunit', 'patch_workforcemanagement_managementunit_user_timeoffrequest', 'patch_workforcemanagement_managementunit_week_shifttrade', 'patch_workforcemanagement_managementunit_workplan', 'patch_workforcemanagement_managementunit_workplanrotation', 'patch_workforcemanagement_timeoffrequest', 'post_workforcemanagement_adherence_historical', 'post_workforcemanagement_agentschedules_mine', 'post_workforcemanagement_businessunit_activitycodes', 'post_workforcemanagement_businessunit_agentschedules_search', 'post_workforcemanagement_businessunit_intraday', 'post_workforcemanagement_businessunit_planninggroups', 'post_workforcemanagement_businessunit_servicegoaltemplates', 'post_workforcemanagement_businessunit_week_schedule_agentschedules_query', 'post_workforcemanagement_businessunit_week_schedule_copy', 'post_workforcemanagement_businessunit_week_schedule_reschedule', 'post_workforcemanagement_businessunit_week_schedules', 'post_workforcemanagement_businessunit_week_schedules_generate', 'post_workforcemanagement_businessunit_week_shorttermforecast_copy', 'post_workforcemanagement_businessunit_week_shorttermforecasts_generate', 'post_workforcemanagement_businessunits', 'post_workforcemanagement_historicaldata_deletejob', 'post_workforcemanagement_historicaldata_validate', 'post_workforcemanagement_managementunit_agentschedules_search', 'post_workforcemanagement_managementunit_historicaladherencequery', 'post_workforcemanagement_managementunit_move', 'post_workforcemanagement_managementunit_schedules_search', 'post_workforcemanagement_managementunit_timeoffrequests', 'post_workforcemanagement_managementunit_timeoffrequests_query', 'post_workforcemanagement_managementunit_week_shifttrade_match', 'post_workforcemanagement_managementunit_week_shifttrades', 'post_workforcemanagement_managementunit_week_shifttrades_search', 'post_workforcemanagement_managementunit_week_shifttrades_state_bulk', 'post_workforcemanagement_managementunit_workplan_copy', 'post_workforcemanagement_managementunit_workplan_validate', 'post_workforcemanagement_managementunit_workplanrotation_copy', 'post_workforcemanagement_managementunit_workplanrotations', 'post_workforcemanagement_managementunit_workplans', 'post_workforcemanagement_managementunits', 'post_workforcemanagement_notifications_update', 'post_workforcemanagement_schedules', 'post_workforcemanagement_timeoffrequests'] `

tim.smith | 2022-07-27 16:59:00 UTC | #3

hloomba, post:1, topic:15695
AttributeError: 'WorkforceManagementApi' object has no attribute 'getworkforcemanagementadherencehistoricaljob'

Hello, it sounds like you're probably using an old version of the SDK that doesn't contain those methods. The recommended best practice is to keep your application updated with the latest version of the package. That method is confirmed to be in the SDK's source code here: https://github.com/MyPureCloud/platform-client-sdk-python/blob/master/build/PureCloudPlatformClientV2/apis/workforce_management_api.py#L1207

system | 2022-08-27 16:59:50 UTC | #4

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ref: 15695