masanchezmemo | 2020-05-20 17:49:55 UTC | #1
Hello there,
We have a customer usign Genesys Cloud for inbound, now they are evaluating outbound and they want to run outbound campaigns (Progressive or Predictive) for collections and they want to assign some specific records of contact list to specific users. To cover this we have defined one campaign per user and one queue per user.
Is there any other way to do so? Maybe the preferred agent applies for outbound too?
Best regards,
Mario
tim.smith | 2020-05-21 18:39:01 UTC | #2
General configuration questions should be posted to the Genesys Cloud Community Forum or asked via a case with Care.
system | 2020-06-21 18:39:03 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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