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Define outbound email address when create queue

  • 1.  Define outbound email address when create queue

    Posted 06-05-2025 18:33

    Nuno_Paulo | 2025-01-09 18:29:58 UTC | #1

    Hi team,

    I'm creating queues through post /api/v2/routing/queues and using this body:

    { "name": "QueueName", "division": { "id": "e738b4fd-a548....", "name": "Division" }, "emailInQueueFlow": { "id": "30792656-a4......", "name": "InqueueEmail" }, "cannedResponseLibraries": { "libraryIds": [ "5bc83c2c-0708-4..." ], "mode": "SelectedOnly", "outboundEmailAddress": { "domain": { "id": "domain.mypurecloud.region", "name": "domain.mypurecloud.region" }, "route": { "fromName": "CCare", "pattern": "ccare", "name": "ccare", "fromEmail": "ccare@domain.mypurecloud.region" } } }

    I received a 200 OK but when check the queue, is created without define the outbound email address.

    Any idea what is missing to define it correctly?

    Best regards

    vpirat | 2025-01-10 22:52:54 UTC | #2

    Hi,

    You need to reference the route with its Id that is associated with the queue as an outbound email. Example:

    POST /api/v2/routing/queues
{
  "name": "queue_with_email",
  "division": {
    "id": "<id>"
  }, 
 "outboundEmailAddress": {
    "domain": {
      "id": "<domain_name>"
    },
    "route": {
       "allowMultipleActions": false,
	   "autoBcc": [],	  
	   "historyInclusion": "Optional",
	   "id": "23ada625-2022-4d63-aacd-ff23e37107a8",  # <==== Don't omit this
	   "priority": 0
    }
  }
}

    The email to associate to the queue must exist prior to the queue.

    Hope this helps,

    Regards, V.P.

    system | 2025-02-09 22:53:33 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 31122



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