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Delete the conversation from an external contact

  • 1.  Delete the conversation from an external contact

    Posted 06-05-2025 18:16

    Jeremy_MONZO | 2020-02-20 11:25:05 UTC | #1

    Hello,

    I'm using this API for associate an external contact with a conversation : PUT - /api/v2/externalcontacts/conversations/{conversationId} It works very well, it associates the conversation with the ID of my external contact.

    Now, I would like delete a conversation from an external contact because the conversation doesn't belong to the correct external contact, Is there a way for handle this?

    thanks Jeremy

    tim.smith | 2020-02-20 22:02:40 UTC | #2

    Make the same request, just without the external contact ID.

    Jeremy_MONZO | 2020-02-21 08:32:51 UTC | #3

    Hi Tim, Thanks for your reply.

    If I remove the external contact ID : { "externalContactId": "", "conversationId": "35e91eff-1c1e-4f7f-8e69-75917d374231", "communicationId": "eb3b7e43-e32a-45b4-8b2d-255933178ef1", "mediaType": "CALLBACK" }

    I get the error message 500 Internal Server Error { "message": "An unspecified error occurred", "code": "internal.server.error", "status": 500, "contextId": "b87ab69d-3aee-423f-878e-d90e3abdda8a", "details": [], "errors": [] }

    jeremy

    tim.smith | 2020-02-21 19:31:12 UTC | #4

    Hm, I can't find that correlation ID in the us-west region's logs to see if there was additional tracing for the error. However, I'm guessing it's because you're including an invalid external contact ID. An empty string is a value. Your request shouldn't send a value for the external contact, like this:

    {
  "conversationId": "35e91eff-1c1e-4f7f-8e69-75917d374231",
  "communicationId": "eb3b7e43-e32a-45b4-8b2d-255933178ef1",
  "mediaType": "CALLBACK"
}

    Jeremy_MONZO | 2020-02-24 15:25:26 UTC | #5

    Hi Tim,

    Thanks for your answer it works like expected.

    BR

    system | 2020-03-26 15:25:29 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 7167



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