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Deprecation : API Usage UI and Legacy API Usage Endpoints

  • 1.  Deprecation : API Usage UI and Legacy API Usage Endpoints

    Posted an hour ago

    Summary

    The API usage visualisations available under:

    • Admin → API Usage report

    • Performance → Workspace → API usage report

    are being deprecated, along with the legacy API usage endpoints listed below.

    New API usage endpoints are now available as replacements, offering more granular data and enhanced filtering capabilities.

    Planned Removal : On or after 16 October, 2026 (subject to 0 usage)

    Effective Date

    Tuesday, May 5, 2026

    Details

    The deprecated UI components will be replaced with an updated Usage UIthat organises usage data by meters.

    The legacy APIs provided only high-level aggregations, which limited usability for customers working with larger datasets. The new endpoints maintain existing capabilities while enabling:

    • More detailed (granular) data retrieval

    • Greater control over filtering and data output

    Customer Impact

    • Customers can continue using the current API Usage UI until it is removed and replaced with the new meter-based UI.
    • If the updated UI does not meet reporting needs, usage data should be retrieved via the new API usage endpoints.
    • Customers using legacy endpoints programmatically must migrate to the new endpoints before removal to avoid disruption.

    Impacted Resources

    • api/v2/usage/simplesearch
    • api/v2/usage/simplesearch/{executionId}/results
    • api/v2/usage/query
    • api/v2/usage/query/{executionId}/results
    • api/v2/usage/datatransfer/aggregates/query
    • api/v2/usage/datatransfer/aggregates/query/results/{executionId}
    • api/v2/oauth/clients/{clientId}/usage/query
    • api/v2/oauth/clients/{clientId}/usage/summary
    • api/v2/oauth/clients/{clientId}/usage/datatransfer/aggregates/query

    Issue References

    [USAGE-2443]

    Contacts

    @Sean Coyne  

    Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.