Genesys Cloud - Developer Announcements!

Hi everyone,

This thread serves as the new home for the deprecation discussion previously associated with the old announcement, now migrated to a standalone article here: Deprecation Notice. Please note that the original discussion thread accompanying the old announcement is no longer available, so we're opening this new thread to continue the conversation.

Deprecation Date

The API endpoint will be deprecated on November 2nd, 2026. Please ensure that any necessary updates or migrations are addressed before this date. Please refer to the Deprecation Notice for additional information

What You Should Do

Use this new thread to ask questions, raise concerns, or discuss migration strategies. We're here to help ensure a smooth transition.

Thank you for your ongoing collaboration and understanding.

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Mike Cohen
Senior Product Manager, Digital, Genesys Cloud
Genesys - Employees
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Hi Mikael,

Thanks for the update. We'd like to confirm the effective deprecation date for the conversations/messages/inbound/open endpoint.

This thread now states November 2nd, 2026. However, the email notifications we received from Genesys Cloud Product Management ("ACTION REQUIRED: Deprecation of the Open Messaging endpoints", final notice sent on August 27), as well as the follow-ups on our support case, still state October 5, 2026, and warn that messages will be undeliverable after that date.

Could you please confirm:

1. Is November 2nd, 2026 the new official date for all organizations and regions, replacing October 5?
2. Will the endpoint keep working normally until November 2nd, or will there be any partial restriction or brownout starting October 5?
3. Will an updated email notification be sent to affected customers, and will the Resource Center announcement be updated with the new date?

We have a customer integration that is still being migrated to the new endpoints, so we need to be sure which deadline applies.

Thanks in advance.

Nicolas Lavorato
Customer Support Manager

Interaxa