Summary
Genesys is announcing an important update regarding the alignment and standardization of API access for the Genesys Cloud Platform.
In the near future, API requests made to the apps.mypurecloud subdomain and all its regional variants (e.g., apps.usw2.pure.cloud, apps.euc1.pure.cloud, apps.mypurecloud.com.au, apps.mypurecloud.ie, etc.) for paths rooted at /api or /platform will no longer be supported.
The APIs affected by this change were never officially released or documented for public use since the launch of Genesys Cloud. Fully supported alternatives are available via the api.mypurecloud subdomain.
Please Note: We are deprecating these resources effective immediately and removal is planned for October 10, 2025 (We will assess for no usage).
Effective Date
Thursday, July 10, 2025
Details
The apps.mypurecloud subdomain will no longer accept API requests for paths beginning with /platform/api/*, and /api.
Developers are advised to migrate all legacy API requests to the corresponding api.mypurecloud subdomain.
Any applications currently making API calls to the apps.mypurecloud subdomain must be updated accordingly.
Example:
Customer Impact
Genesys strongly recommends that customers review and test their applications to ensure all API calls are directed to the appropriate subdomain. This proactive step will help avoid any service disruptions once the change is enforced.
We are deprecating these resources effective immediately and removal is planned for October 10, 2025 (We will assess for no usage).
Impacted Resources
https://apps.mypurecloud.com/platform/*
https://apps.mypurecloud.com/api/*
For a full list of official Genesys Cloud domains, refer to:
Domains for the Firewall Allowlist
Issue References
[PURE-5770]
Contacts
@Ananya Singh @Alexander Mikosz
Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.